SHIPPING POLICY

By placing an order through our website, you will be agreeing to the following terms:
1. General
We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In such a case, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final shipping cost to be paid by the customer.
3. Delivery Terms
3.1. Transit Time Domestically
Domestic shipments usually take 2 – 7 days for delivery, depending on your location.
3.2. Transit time Internationally
International orders are generally in transit for 4 – 22 days. This varies greatly depending on the courier partner and destination. You will be provided with the estimated time at the time of making the order payment. 
3.3. Dispatch Time
Orders are usually dispatched within 2 business days from the date of payment of the order. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4. Change of Delivery Address
Change of delivery address request can be made only till the order has been dispatched from our warehouse. The same has to be intimated to us by a call from your end at +918086744725.
3.5. Items Out of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
3.6. Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can look into the same and do the needful.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking information using which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged in Transit
If you find a parcel is damaged in transit, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please refer to our damaged goods policy and contact customer service at the earliest to proceed with the next step.
6. Duties & Taxes
6.1. Goods and Services Tax (GST)
GST has already been applied to the price of the goods as displayed on the website.
6.2. Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. Please refer to our refund policy for the same. 
If you wish to cancel an order that has already been dispatched, please refer to our return policy.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1. Process for parcel damaged or lost in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim or has investigated and deemed the parcel lost.
9. Customer service
For all customer service inquiries, please call or Whats app +918086744725 or write to us at info@deepaspiceworld.com